Operations Manager

JD_VARIOUS_ITR_HOD_MGR_KAM Key Responsibilities : 1. Order Fulfilment & Logistics Coordination - Ensure timely and accurate processing, dispatch, and delivery of customer orders. - Monitor fulfilment performance and resolve operational bottlenecks or escalations. - Improve operational KPIs such as delivery time, accuracy, and customer satisfaction. 2. Inventory Control & Accuracy - Oversee stock levels and implement systems to minimize stockouts or overstocking. - Conduct regular stock audits and enforce inventory SOPs. - Leverage inventory management tools to track movements and reconcile discrepancies. 3. Vendor & Supplier Management - Manage relationships with local and international suppliers to ensure quality and timely supply. - Negotiate terms, lead times, and pricing to align with budget and operational needs. - Evaluate supplier performance and explore alternative sourcing when needed. 4. Cash Flow & Procurement Planning - Plan purchasing schedules aligned with forecasted demand and payment timelines. - Monitor cash flow impact of inventory purchases vs. vendor payment terms. - Work closely with Finance to optimize purchasing against working capital constraints. 5. Team & Cross-Functional Collaboration - Lead and develop a high-performing operations team with clear KPIs and accountability. - Coordinate effectively with departments such as Sales, Customer Service, Finance, and Warehouse. - Champion clear communication and problem-solving across teams to improve process flow. Key Requirements: Bachelors degree in Operations, Supply Chain Management, Business, or related field. Minimum 5 years of experience in operations, logistics, or supply chain, with team leadership responsibilities. Proficiency in inventory and order management systems (e.g., SAP, SQL, or equivalent) Strong analytical and planning skills, especially in procurement and cost control. Excellent communication, negotiation, and team management capabilities. Proven ability to manage operational complexity and adapt in a fast-moving environment.