Operations Manager

About SHR Consulting Group SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs. Position Summary SHR Consulting Group is seeking an Operations Manager to run daily operations across the DISA J-9 Hosting and Compute (HAC) portfolio. This is a Key Personnel position and the operational center of gravity for the program. You will own incident response, troubleshooting escalation, monitoring, and initiative execution across infrastructure, storage, applications, and organizational messaging, coordinating daily with the On-Site Program Manager and Government leadership. This role suits an operations leader who is comfortable both directing a large technical staff and staying close enough to the technology to make sound restoration calls under pressure. Key Responsibilities: Manage daily operations across the J-9 HAC portfolio, including infrastructure, storage and backup, mission applications, and organizational messaging service areas Own incident management and troubleshooting escalation, driving root cause identification, restoration, and corrective action to closure Direct 24x7x365 monitoring operations and ensure watch teams execute notification, escalation, and shift turnover procedures consistently Coordinate daily with the On-Site Program Manager and Government leadership on operational status, risks, and emerging issues Lead execution of operational initiatives and system transition activities, tracking milestones and dependencies against the Integrated Master Schedule Direct staff in developing, coordinating, and implementing DoD-specific IT policies, processes, and procedures, including Concept of Operations and Standard Operating Procedures Manage, develop, monitor, and report on client Service Level Agreements and Acceptable Quality Level performance standards Ensure Key Personnel positions remain staffed at or above 95% and that all personnel maintain required clearances, education, experience, and DoD 8140 certifications Ensure changes are processed through the enterprise change management framework and that configuration baselines remain accurate Notify Government leadership within established timelines when a system or service is degraded and provide status updates through resolution Support monthly In-Progress Reviews and executive briefings with operational metrics covering incidents, service requests, change requests, and SLA impact Drive continuous improvement across people, process, and technology, and maintain COOP readiness for mission essential systems Oversee onboarding, training, and validation of contractor staff on internal…