Operations Specialist

POSITION: Operations Specialist REPORTS TO: Travel Support Manager COMPENSATION: Salary, plus Benefits and Bonus eligibility LOCATION: Hybrid in Dallas SUMMARY As an Operations Specialist, you function at an HQ level while supporting on-site. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities. RESPONSIBILITIES (Including but not limited to): Must be willing to travel up to 95% of the time weekly and at times over the weekend Successfully lead on-site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service. Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep. Develop working income for operating the property by managing cash flow requirements and leasing strategy. Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables. Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software. Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts. Coordinate collection and documentation of all revenues following residents' lease obligations. Engage, contract, supervise, and approve invoices for all goods/services required to maintain the community. Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns. Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings. Strive for improvements in community performance to meet or exceed annual financial and operational goals. Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams on these changes. Recruit, onboard, and train onsite team members to better understand their roles & responsibilities . Analyze and communicate with operations teams and managers about the assigned community’s features, productivity, and needed support areas. Participate in Solidago training as required and monitor onsite team progress. QUALIFICATIONS Four (4) years of experience in property management in affordable housing markets Demonstrated Leadership Skills, Excellent time management, and organizational…