Operations Supervisor

The Operations Supervisor is responsible for the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK.  This person will serve as a point of reference for customer processes and updates for the Inside sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team. Essential duties     Responsibilities will include:  •    Supervise the daily operations, ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations  •    Responsible for ensuring all processes, procedures, company and client policies are implemented and adhered to  •    Responsible for ensuring all employee schedules are planned and customer KPI requirements are met.  •    Ensure KPI’s and SLA’s are met for all teams •    Measure on improving both customer satisfaction and employee satisfaction  •    Coach and develop the leadership team  •    Establish employee goals, conduct performance reviews, coaching, and providing career development  •    Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.  •    Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies  Qualifications     •    Minimum 5 years solid experience in operations management and leading people  •    Bachelor’s degree or equivalent •    Excellent systems and process knowledge  •    Excellent analytical skills, with a high proficiency in Microsoft Excel /Google Spreadsheet. •    Experience in adding value to international growing organizations through proactive root cause analysis leading to optimal business performance. •    Must be self-directed, highly motivated, and organized, with strong interpersonal skills, written and oral communication skills. •    High level of accuracy and strong work ethic  •    Excellent time management and prioritisation skills  •    Ability to work independently and as part of a wider team