Operations Supervisor

Apply Description We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, LA, MO, MT, NC, NE, NJ, NV, OH, OK, PA, SD, TN, TX, VA, WA, and WI This is a remote position . Job Overview The Operations Supervisor provides direct leadership to the Account Resolution Specialists (levels I–IV) and the Operations Team Lead. This position is accountable for daily oversight of claim resolution activities, including edits, denials, and appeals, while ensuring productivity, accuracy, and compliance with payer and organizational standards. The role focuses on performance management, staff development, and process improvement Client Environment & Role Focus – (Government Payer Focus) Join a collaborative physician practice Revenue Cycle team responsible for managing accounts receivable from claim billing through final resolution. Team responsibilities include resolving complex account balances through denial management, payer follow-up, payment posting research, collections, self-pay account resolution, customer service, appeals, and overall account management to reduce aging AR and improve reimbursement outcomes. Accounts may include a mix of Medicare, Medicaid, Medicare Advantage, Veterans Affairs, Workers' Compensation, and commercial health plans , requiring strong knowledge of payer guidelines, reimbursement methodologies, claim resolution, and revenue cycle workflows. Experience working in physician practice revenue cycle environments and managing accounts from billing through final resolution is highly preferred. The ideal candidate will bring strong accounts receivable follow-up experience, excellent problem-solving skills, and the ability to navigate payer-specific requirements while maintaining productivity and quality standards. Experience supporting multi-specialty physician groups is a plus, particularly within orthopedic surgery, general surgery, GI, dermatology, physical and occupational therapy, imaging, neurology, or related specialties. Schedule: Candidates located in MST, CST, or PST time zones are preferred. Team coverage hours are typically 7:30 AM to 7:30 PM CST , with standard customer service operations occurring between 8:00 AM and 5:00 PM CST . Job Duties and Responsibilities · Supervise team members, providing regular one-on-one sessions and coaching. · Lead interviews and hiring for Account Resolution Specialists and Team Leads. · Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines. · Provide training, mentorship, and onboarding for new and existing staff on client and Currance workflows. · Monitor productivity standards and quality, ensuring all team members meet expectations. · Review weekly quality audits with staff, provide feedback, and deliver targeted coaching. · Assess team member performance daily and provide coaching if key metrics are not achieved. · Escalate employee deficiencies to management if coaching does not result in…