Operations Supervisor – Day Shift

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. ShipMonk | Pittston, Pennsylvania | Full-time | On-site ShipMonk is hiring an Operations Supervisor – Day Shift to lead a team of approximately 25–30 associates across our Pittston fulfillment operations. We ship thousands of orders every day for more than 1,500 ecommerce brands, and the supervisors who lead our floors are the reason it works. This is not a maintenance role. We are still building how we operate, and we want leaders who want to build with us. Why this role is different At large 3PLs, the process often already exists. Your job is to follow it. At ShipMonk, you'll find a company with real scale but still small enough that your ideas can actually change how things work. If you see a smarter way to run a shift, improve productivity, reduce walk time, or solve a quality problem, you can propose it, test it, and see it go live. The people who grow here are the ones who treat their department like it's theirs. We believe in developing our people and promoting from within whenever we can . Strong performers have opportunities to take on greater responsibility and continue growing their careers at ShipMonk. About the role You'll own your department: the people, the processes, and the numbers. You'll report to a Warehouse Manager and work alongside other operations leaders to keep the building running well. This is a floor-level leadership role, and your team will know very quickly whether you're invested in them. What your day actually looks like Start the shift with a team huddle, setting priorities and making sure everyone knows what a successful day looks like Lead, coach, and develop approximately 25–30 warehouse associates Monitor KPIs in real time and adjust before a small problem becomes a big one Manage labor allocation, throughput, productivity, accuracy, attendance, and safety Coach associates directly on the floor, catching issues early and helping people improve Adjust labor and priorities as volume and business needs change Work across departments when an operational handoff or process breaks Use operational data to identify root causes and opportunities for improvement Onboard new associates and help them reach full productivity Maintain a clean, safe, and compliant work environment Communicate results, risks, and priorities clearly to your manager and peers What you'll own A team of approximately 25–30 associates and their performance, development, and day-to-day experience Department KPIs including throughput, accuracy, productivity, quality, and safety Labor allocation and execution against the daily operating plan Process improvement within your department Inventory accuracy within your area Equipment, sanitation, and safety standards Clear…