Operations Supervisor

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .    Your Role: At the Heart of the Chain Salary Range . $48,125.00 - $60,156.50 Core Duties :   Safety and Compliance  Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment  Enforce safe working methods and behaviors within the team.   Conduct safety audits and warehouse checks.   Supervise warehouse traffic, van audits and ensure safe vehicle movements.   Ensure warehouse cleanliness and organization.   Respond to emergencies as required.  Cleaning, general housekeeping    Operations and Logistics  Oversee shipping, receiving, dispatching, and inventory management.   and package dispatching process.   Conduct quality checkups on return pickups and return to the client process.   Create/confirm driver bookings with relevant BPs.   Generate the next day’s route plan and send optimization emails to the Optimization team.   Conduct IDCs/Drivers check in/ out, loading  Unload trailers and verify freight against manifests.   Assist with sorting, scanning, and processing packages (including defective items and returns).     Reporting and Administration  Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.  Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).   Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison   Complete daily timesheets and submit to the Station Manager.   Perform data entry as needed.    Team leadership and Customer service  Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs   Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).   Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.  Address delivery complaints, damages, or lost packages promptly.   Ensure high service standards and customer satisfaction.   Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.   Other duties as assigned    Work Environment : Fast-paced warehouse setting with shift-based schedules. Why Join Intelcom | Dragonfly? Short- and medium-term growth opportunities  Comprehensive group insurance  Group RRSP program  Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.    The process is simple: If your profile catches our…