Operations Supervisor

Intelcom | Dragonfly  With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.     Your Role: At the Heart of the Chain Core Duties :    Safety and Compliance   Ensure compliance with Health & Safety protocols and   maintain   a hazard-free work environment   Enforce safe working methods and behaviors within the team.    Conduct safety audits and warehouse checks.    Supervise warehouse traffic, van   audits   and ensure safe vehicle movements.    Ensure warehouse cleanliness and organization.    Respond to emergencies as   required .   Cleaning, general housekeeping   Operations and Logistics   Oversee shipping, receiving, dispatching, and inventory management.    and package dispatching process.    Conduct quality checkups on return pickups and return to the client process.    Create/confirm driver bookings with relevant BPs.    Generate the next day’s route plan and send optimization emails to the Optimization team.    Conduct IDCs/Drivers check in/ out, loading   Unload trailers and verify freight against manifests.    Assist   with sorting, scanning, and processing packages (including defective items and returns).    Reporting and Administration   Maintain   accurate   delivery, incident, and inventory logs, and   submit   comprehensive daily reports.   Complete daily reports and   submit   to the clients, Station   team   and Manager (AMZ Daily Case report, Shift Handover, etc.).    Audit Proof of Delivery (POD) reports and   report   back on compliance to IDC liaison    Complete daily timesheets and   submit   to the Station Manager.    Perform data entry as needed.   T eam leadership and Customer service   Assign daily tasks to staff ,   monitor   productivity, and ensure compliance with SOPs    Prepare and   monitor   performance reports (on-time deliveries, exceptions, etc.).    Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.   Address delivery complaints, damages, or lost packages promptly.    Ensure high service standards and customer satisfaction.    Evaluate and assess employee   performance,  workplace   conduct and compliance as   required , including discipline where   appropriate .     Other duties as assigned   Work Environment : Fast-paced warehouse setting with shift-based schedules. Why Join Intelcom | Dragonfly?   Short- and medium-term growth opportunities  Comprehensive group insurance  Group RRSP program  Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place,…