Operations Supervisor – Night Shift

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. ShipMonk | Louisville, Kentucky | Full-time | On-site ShipMonk is hiring an Operations Supervisor – Night Shift to lead a team of approximately 25–30 associates across our Louisville fulfillment operations. We ship thousands of orders every day for more than 1,500 ecommerce brands, and strong night-shift leadership is critical to keeping that operation moving. You'll be responsible for keeping your team focused, productive, safe, and aligned while making real-time decisions that directly impact our ability to deliver for our merchants. Why this role is different At ShipMonk, you're not here just to maintain a process. If something isn't working, we want you to understand why, challenge it, and help build something better. You'll have clear expectations and KPIs to hit, but you'll also have the opportunity to influence how your department operates. The people who grow here take ownership of their team and their results. We believe in developing our people and promoting from within whenever we can . Strong performers have opportunities to take on greater responsibility and continue building their careers at ShipMonk. About the role You'll own your department: the people, the processes, and the numbers. As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift. What your night actually looks like Start the shift with a team huddle and set clear priorities and expectations Lead, coach, and develop approximately 25–30 warehouse associates Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time Adjust labor and workflow as volume and priorities change Coach associates directly on the floor and address performance issues early Troubleshoot operational issues and coordinate with other departments when problems arise Use performance data to identify root causes and improve results Train and onboard new associates Maintain inventory accuracy, equipment standards, sanitation, and safety Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues What you'll own A team of approximately 25–30 associates Night-shift execution and department performance Productivity, quality, throughput, accuracy, and safety KPIs Labor allocation and workflow Associate coaching and development Process improvement Shift-to-shift communication and operational handoffs What you'll need Required 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment Strong coaching and people-leadership skills Ability to make sound decisions…