Operations Support Manager

THE ROLE As Operations Support Manager (Equipment, Materials and Logistics), you will be responsible for the management and coordinated delivery of RoukenBio's Equipment Management and Inventory & Logistics functions. Your teams provide the equipment, materials, sample and logistics support required for scientific operations to deliver customer work safely, compliantly and on time. WHAT WE EXPECT YOU TO DO Key responsibilities: Operational Support Management and Planning • Manage the Equipment Management and Inventory & Logistics functions as two specialist teams within one coordinated operational-support portfolio. • Plan and allocate workload across the teams, balancing routine activity, maintenance and qualification windows, projects and unplanned issues. • Work with Study Managers, Scientific/Operational leaders and the Facilities Manager to anticipate demand, identify constraints and prevent avoidable disruption to customer delivery. • Use performance data, KPI, trends and recurring issues to drive improvements and provide clear updates on risks, service performance and required decisions. • Own the effectiveness of systems and processes used across the portfolio, including relevant LIMS, inventory, equipment and procurement workflows. • Ensure new processes are properly designed, documented, trained and embedded rather than relying on informal workarounds. • Support expansion and site-development projects where equipment moves, new equipment, storeroom capacity, logistics routes, material flows or operational support requirements are affected. • Take ownership of delegated Operational Support projects and ensure actions, risks and decisions are managed to completion. Laboratory Equipment Management • Hold management accountability for the laboratory-equipment lifecycle, ensuring maintenance and qualification schedules are current, risk-based and aligned with operational requirements, with technical work assigned to suitably trained team members. • Take overall responsibility for the Equipment Monitoring System as a critical part of equipment infrastructure. Ensure the system and associated documentation is up to date and fit for purpose, identify and implement improvements. • Oversee supplier and engineer performance for equipment service, calibration and repair and intervene where turnaround, quality, cost or reliability is not acceptable. • Ensure adherence to equipment management and qualification practices and make recommendations on service-contract strategy, supplier choice and cost within agreed authority. • Coordinate equipment purchasing and installation requirements with Operations, Facilities, Procurement/Finance and Quality, ensuring space, utilities, qualification and operational impacts are considered before commitment. Materials, Procurement and Inventory • Ensure minimum-stock approaches, ordering routines and inventory controls are effective, proportionate and adjusted in response to demand,…