Operations Support Mgr-Customer Support Representative

TELUS Agriculture & Consumer Goods is tackling one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and technology solutions that empower and connect producers to their consumers, we can improve the quality, safety and sustainability of our food and consumer goods globally. Our team members include people like you – enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Here’s the impact you will make and what we will accomplish together The role of the Operations Support Manager-Customer Support Representative is to improve both the mobile and online experience for the Customer. The ideal candidate is a team player who communicates effectively with a wide range of customers, as well as internal personnel. This position offers an exciting opportunity for those interested in working diligently with customers and cultivating strong working relationships. A detail oriented candidate with a desire to work in an active environment for a fast-growing company will thrive in this job function. Here’s how you will be successful: Strive to provide excellent service standards resulting in overall customer satisfaction and retention. You will aid in fostering and growing customer relationships. Partner with an interdependent account team as needed. Champion TELUS Agriculture and Consumer Goods within customer organizations while advocating internally for them. Aid in maintaining first-line-of-support for TELUS Agronomy and any other online platforms. Provide an excellent customer service experience to all customers, especially regarding time sensitive issues. Conduct timely, knowledgeable, and friendly phone ,email, and chat support for clients both during hours and off hours, when necessary. Effectively track all communications with customers in the company CRM. Follow a structured and comprehensive onboarding process for both online and mobile customer accounts and maintain a good account structure in the system for the customers. Conduct webinars, track attendance, quality of content and provide updates on newly released features. Assist with data migration from 3rd parties as needed. Collaborate with the Enterprise Account Manager on a regular basis on any and all enhancement requests, account modifications and user feedback to ensure a seamless understanding of the customer’s account and needs. Proficiently anticipate, identify and resolve customer concerns promptly and effectively A remarkable aptitude for assisting and training customers with technology Act with a sense of urgency execute and implement strategies that positively impact adoption and grow client usage of Agrian software Provide support for key customers via phone or email…