Operations Team Manager - Health Coaching

We’re looking for a people-focused and data-driven Operations Team Manager to join Second Nature's health-coaching team. At Second Nature, we’re on a mission to eradicate obesity and type 2 diabetes by combining science, clinical rigour, and personalised member experiences. We're now the UK's largest digital-health provider to the NHS, having been running for over 12 years. After many years of loss making, we've been profitable and sustainable for the last few years, allowing us to make better medium and long-term decisions for the product, internal systems, and our team. It's an exciting and positive time to be joining the company. As part of the operations team, you’ll design and embed the systems and processes that enable us to scale high-quality health coaching for our NHS and private services. If you’re a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you. We have a very high-performing team at Second Nature. We'd describe the culture as a blend of: People who are smart, kind, and fun People who take the work seriously, but don't take themselves seriously People who are very mission driven People who do what's best for the company Second Nature is very fast paced, with minimal bureaucracy. It’s chaotic and it feels like there are always fires burning. But things get done quickly. Some personality types thrive in this environment, and some don’t. If you're excited by working with a team where everybody is genuinely excellent, Second Nature could be a great fit for you. Summarised in a recent 2026 quote from a team member: "Everyone has a strong work ethic, works really hard and genuinely cares about the work they do. That’s a lovely and inspiring work environment to work in where everyone around you is so passionate about what they do." What you’ll do Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact Collaborate cross-functionally: Partner with fellow Operations Team Managers across health coaching and customer support, and teams across Product, NHS, and Partnerships to drive innovation and alignment What we’re looking for Proven people management experience with a track record of developing and supporting teams Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for…