Order Management Manager

Order Management Manager **** Must be local to Burr Ridge, Illinois Location: Burr Ridge, Illinois Company: Next Door & Window Base Salary: $80,000–$100,000 annually, plus eligibility for performance-based incentives About Next Door & Window Next Door & Window is a leading provider of residential window and door replacement. We help homeowners improve the beauty, comfort, and efficiency of their homes through high-quality products, expert installation, and an exceptional customer experience. Our reputation is built on craftsmanship, service, and a commitment to doing the right thing for every customer. As a growing company, we are focused on continuous improvement, operational excellence, and investing in our people. Our collaborative, hands-on culture gives team members the opportunity to make a meaningful impact on the homeowner experience and on the performance of the business. Position Summary The Order Management Manager leads a team of seven Project Managers and two Contract Specialists responsible for moving each customer project from finalized sale through accurate custom ordering, manufacturer confirmation, material readiness, and installation. This leader establishes the team’s operating standards, balances workload and capacity, coaches performance, resolves critical order-related escalations, and partners closely with Sales, Remeasure, Installation, Customer Service, and Warehouse teams to protect the installation schedule. At Next Door & Window, Contract Specialists enter completed sales into the company’s systems, ensure all required sales paperwork and information are received, and support the change-order process. Project Managers oversee the custom ordering process for each job, including order validation, manufacturer communication, tracking, and installation readiness. This role is accountable for the team’s speed, accuracy, communication, and ability to identify and resolve risks before they delay or disrupt an installation. The position does not set product pricing or own warehouse inventory; instead, it ensures the Project Management team executes the sales-to-installation workflow with discipline and urgency. Order Management Manager -- Key Responsibilities People Leadership: Lead, coach, develop, and hold accountable a team of seven Project Managers and two Contract Specialists. Establish clear expectations, conduct regular one-on-ones and performance reviews, support hiring and onboarding, and create development plans that strengthen product knowledge, system discipline, judgment, and execution. Order-to-Installation Execution: Own the team’s process from sales-file completion through installation readiness. Ensure Contract Specialists enter completed sales promptly, verify that required paperwork and information are complete, and support timely change orders. Ensure Project Managers validate specifications and selections, release accurate custom orders, secure manufacturer acknowledgements, track promised…