Order Management Operations Coordinator

Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services. Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform. Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe. The Role The Order Management Operations Coordinator provides timely, accurate and professional support to merchants, Sales, Logistics and other internal stakeholders regarding order-related requests and processes. The role supports the effective handling of merchant orders, terminal subscriptions, cancellations, withdrawals, stock requests, returns and order-related exceptions. It also coordinates with 3PL providers, warehouses and internal teams to facilitate the smooth execution of order management processes, while maintaining accurate order and inventory records across internal systems including CRM Dynamics and ERP. Key Responsibilities Provide timely, accurate and professional customer care regarding merchant orders and related processes, documenting all relevant interactions and case updates in Dynamics CRM; Handle inquiries concerning terminal subscriptions, order status and Viva card orders, providing accurate information to merchants and internal stakeholders; Process order cancellations, withdrawal requests, subscription terminations and terminal returns in accordance with applicable terms and internal procedures; Handle approved Sales stock requests and coordinate ISV testing orders, ensuring that applicable approval and asset-return procedures are followed; Coordinate and communicate with 3PL providers, warehouses, couriers and internal stakeholders regarding order-related processes, deliveries, returns and operational exceptions; Process approved reseller, intercompany and internal transfer-order requests for supported European operations, in accordance with current logistics procedures; Identify order, terminal or inventory discrepancies and coordinate their investigation with the responsible internal teams or external partners; Maintain accurate case documentation, ensure appropriate follow-up and work in accordance with established service levels and standard operating procedures. At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. Requirements Bachelor's degree in Business Administration, Management, Economics, Logistics or a related…