Outbound Collections Agent

Are you looking for a rewarding career where your hard work and dedication pay off? At Nimble Credit Solutions, we’re committed to fostering a dynamic and supportive environment where employees can thrive. We are driven by values that shape everything we do. We believe in making a positive impact, getting things done, finding better ways, and always doing the right thing. We’re excited to offer a unique opportunity for an energetic and motivated individual to join our team as a Collections Consultant. Join our growing team and make a real impact while enjoying excellent earning potential and benefits. Why Join Us? 🌟 Uncapped Commission Potential: The sky is the limit! Not only will you receive a highly competitive basic salary, but you’ll also be eligible to earn unlimited commission based on your collections performance! 💼 Comprehensive Benefits Package: Enjoy peace of mind with our comprehensive benefits, including Funeral Cover, Life Cover, Disability Cover, and Medical Cover. Plus, take full advantage of Paid Birthday, Study, and Maternity Leave – because we care about YOU! 💰 Boost Your Savings with Our Prosperity Plan: With our Nimble Prosperity Plan, we help you plan for your future while allowing you the ability to access your savings in the event of an emergency. Hit your performance targets and get a R1,000 kick-start bonus to jump-start your journey to financial freedom! Job Purpose: As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers. You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations. Key Performance Areas: Collections & Productivity: Achieve and exceed individual collection targets through effective communication and negotiation. Maintain and update accurate records of customer interactions, payment arrangements and collections actions. Customer Engagement & Negotiation: Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble. Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments. Compliance & Quality Assurance: Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process. Live the Nimble Values: Positive Impact: Be an inspiring force, contributing positively to your team. Get it Done: Own your role and drive results with accountability. Find Better Ways: Seek continuous improvement and innovation. Do the Right Thing: Uphold high ethical standards in every action. Who We're Looking…