Overnight Parking Host

Apply Description This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Position Summary: The Overnight Parking Host is responsible for overseeing the onsite check-in and overall stay experience for overnight parking guests. This position requires living in the Heather Meadows parking lot with a self provided weather-appropriate van, truck camper or similar self-contained vehicle that meets company requirements, and conducting morning rounds, as well as monitoring the parking lots during overnight hours to ensure the safety, security, and satisfaction of guests. As a host living on site, you will be required to constantly represent the ski area in a professional manner. The role involves greeting and assisting overnight parking customers, enforcing rules and regulations, coordinating with other departments to address logistical needs, and reporting any unusual or suspicious activity. The Overnight Parking Host works closely with department supervisors to support smooth operations in a dynamic environment and provides input for longer-term department improvements. The Overnight parking host reports directly to the Overnight Parking Supervisor, Base Area Assistant Supervisor and Mountain Manager(s) each day as well as coordinates with the employee lodge staff, and loader operators. General Responsibilities: Provide friendly and respectful customer service Respond to customer communication via email and in person in a professional and timely manner. Be familiar with operations procedures and information necessary for accurate and effective communication to the public. Regularly monitor department operational supply inventory, and communicate needs with their supervisor or Base Area Assistant Manager. Initiate communication and follow up with other departments supervisors/managers via radio/phone with necessary information/operations changes needed for successful department flow, including consistent day to night and night to day communication pass off to other department supervisors or managers. Provide logistic assessment and recommendations for smooth operational flow for check in and check out of vehicles. Provide operational/procedure feedback to Base Area Assistant Manager, assist with updating changes as needed. Assist with projects assigned by Mountain Manager and Base Area Assistant Manager, as needed. Support and provide assistance to other departments, as needed. Perform work duties in accordance with business policies, procedures, and practices. Provide feedback regarding customer concerns, comments, and operational ways to enhance efficiencies. Create and participate in a positive and inclusive workplace. Have a working knowledge of Mt. Baker Ski Area Mountain policies and procedures as well as familiarity of ski area…