Field Service Technician II - Crane

Main Duties & Responsibilities Primary Job Role Repairs or replaces defective parts on machinery/equipment. Disassembles components and properly clean parts. Inspects components to ensure maximum parts are being reused to control repair costs. Tests, diagnoses and adjusts failures of equipment. Creates repair estimates and submits information to substantiate quotes and estimates. Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor. Ensures they are legible and accurate with sufficient detail for service accounting needs. Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed. Assumes the lead person position temporarily, as necessary. Demonstrates utilization of dealer computer systems for work orders and other documentation. Maintains a minimum set of tools required for job performance. Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment. Maintains personal company service literature, and maintains a high awareness of technical changes in the industry. Performs other duties as assigned. Essential Job Competencies Safety : fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills : Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring : Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Managing Change : Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change. Valuing Diversity : Helps create a work environment that encourages and appreciates workforce diversity. Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Respects the contributions of all individuals. Strives to eliminate barriers to diversity. Understands multigenerational and multicultural workforce trends. Communication : Uses active listening skills, conveying information with the appropriate medium that is clear and easily…