Partner Manager

PetExpert by Trupanion's operational center of excellence is based in Prague and offers pet insurance products for the Czech Republic and Slovakia. With veterinarians at the heart of our proposition, we develop technology led solutions to ensure our members, their pets and their veterinarians, experience unparalleled customer service. We offer a collaborative, informal and pet-friendly environment where everyone is encouraged to be the best version of themselves.  The Position:  Reporting to the Veterinary Channel Manager, the Partner Manager's primary objective is to drive pet insurance leads and subsequent sales through collaboration with veterinary clinics.   Fundamental to success in the role is the ability to build robust relationships and demonstrate the benefits of insured pets for the veterinary clinic, its technical and support staff, as well as clients and their pets; and in so doing gain firm commitment to use PetExpert’s sales tools to consistently introduce uninsured owners to the business.  Developing a thorough understand of business operations, the Partner Manager is also expected to ensure clinics are conversant with PetExpert’s web and integrated system solutions that support lead generation, claims submission and medical record collection, trouble-shooting internally and externally as necessary, and are the key point of contact for queries and service issues from veterinary partners.  Key Responsibilities:   To identify, recruit and develop veterinary clinics to deliver agreed lead generation and sales goals   Once ‘active’, to manage veterinary clinics to maintain consistent sales performance  To support veterinary clinics to ensure the efficient processing and payment of claims.   General Responsibilities include:  Efficiently plan call cycles, structured with booked in-person and virtual appointments, well-prepared agendas and presentations, and clear, objective clinic goals and deliverables  Participate in team meetings reporting objectively on clinic and territory performance, and providing balanced sector and market intelligence to help shape Trupanion’s strategic and tactical decisions   Identify and develop at least one main contact in each veterinary clinic responsible for pet insurance activities   Ensure call, appointment, and notes activity is reported accurately and timely…