Partnership Relationship Manager

Apply Description Partnership Relationship Manager Ely, MN Description POSITION SUMMARY & IMPACT Voyageur Outward Bound School (VOBS) has changed lives through challenge and discovery since 1964. VOBS is one of nine not-for-profit Outward-Bound Schools nationwide, helping youth and adults discover belonging, strength, and purpose through hands-on wilderness and near-wilderness experiences. Today, VOBS delivers programs at two locations: Homeplace in Ely, MN and Twin Cities Center in Saint Paul, MN. VOBS is a charter of Outward-Bound USA, the leading provider of experiential and outdoor education for youth and adults. Each year, VOBS delivers life-changing programs for thousands of students in Minnesota and beyond. Our vision is more compassionate and resilient people, for a more compassionate and resilient world. Voyageur Outward Bound School values compassion, integrity, excellence, inclusion, and safety. VOBS is committed to improving Diversity, Equity and Inclusion (DEI), and our organization works internally to strengthen DEI in our operations and in our program delivery. This role services life cycle of partner program customer service, from sales to program debrief, to maximize satisfaction and enrollment for revenue; this is a customer service execution and process management role. The Manager is responsible for supporting partnership clients; manages partnership student enrollment, maximizing service in support of VOBS revenue goals and business development. The Partnership Manager coordinates with program teams for planning and delivery, student enrollment and program debrief. This role executes all functions in accordance with Partnership and Student Services goals and best practices. This position plays a key leadership role within the Student Services department. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service & Program Team Support Pre-Program Manage the partnership customer service lifecycle Create and update CRM partnership accounts, opportunities, and course records Support the contract process for partnership programs in collaboration with the Director of Partnership and Program Revenue Provide friendly, relevant, responsive, knowledgeable, and confident customer service for Community Program partner organizations, students, and families, as well as students enrolling on Open Enrollment courses as assigned Effectively manage time and tasks across systems, apps, and platforms for efficient and timely customer service; key systems, apps, and platforms include Salesforce, course web pages, Safety and Information databases, Calendly, Gmail suite, and Microsoft suite Conduct active listening with community stakeholders including partners, students, and families, and execute customer service with a student-centered approach for relevant and effective enrollment for program success and impact Identify opportunities to deepen partner, family, and student relationships to build…