Parts Coordinator

Service Coordinator (Parts & Estimates) 1 st Source Restaurant Services, a Tech24 company Location: Lewisville, TX Compensation Range: $23-$26/hr Why Join Tech24? At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect: • Weekly Pay – Reliable pay, every week • Fully Equipped for Success – Company computer and equipment provided • Work-Life Balance – Generous paid time off, paid holidays, and your birthday off • Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire) • Company-Paid Protection – Long-term disability and basic life insurance at no cost to you • Retirement Planning Made Easy – 401(k) with company match and immediate vesting • Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources Position Summary As part of the Tech24 team, the Parts Counter Administrator / Estimator plays a critical role in supporting service operations and field technicians. This position is responsible for sourcing parts, building accurate repair estimates, and coordinating with vendors, technicians, and customers to ensure timely and efficient service delivery. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in keeping operations running smoothly by ensuring parts availability, accurate pricing, and clear communication throughout the repair process. Key Responsibilities • Source and Order Parts Research, source, and order parts for commercial kitchen equipment including ovens, fryers, steamers, dishwashers, and refrigeration units. Ensure timely and cost-effective procurement. • Build and Manage Estimates Review technician diagnostics and create accurate repair estimates including parts, labor, and additional charges. Ensure estimates are clear and customer-friendly. • Vendor Coordination Communicate with manufacturers and suppliers to confirm pricing, availability, and lead times. Maintain strong vendor relationships. • Work Order Management Update and manage work orders with parts and estimate details, ensuring accuracy and completeness throughout the service lifecycle. • Customer Communication Provide updates to customers regarding estimates, approvals, parts status, and repair timelines while maintaining professionalism and clarity. • Track Parts and Inventory Monitor parts orders, track shipments, and assist with maintaining organized inventory records as needed. • Utilize Service Systems Gain proficiency in service management systems to process estimates, track parts, and manage work orders efficiently. • Cross-Functional Support Work closely with dispatch, technicians, and leadership to ensure smooth…