Patching Coordinator

Requisition Number: 105493   Patching Coordinator Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity  Insight at a Glance  14,000+ engaged teammates globally with operations in 25 countries across the globe.  Received 35+ industry and partner awards in the past year  $9.2 billion in revenue  #20 on Fortune’s World's Best Workplaces™ list  #14 on Forbes World's Best Employers in IT – 2023  #23 on Forbes Best Employers for Women in IT- 2023  $1.4M+ total charitable contributions in 2023 by Insight globally  Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.  About the role  Patching Coordinators own the patching calendar across multiple clients and environments, coordinate and schedule maintenance windows in alignment with SLAs and client requirements, ensure patch cycles are executed according to defined cadence (monthly, out-of-band, emergency patches) and communicate schedules, changes, and impacts to internal teams and customers Responsibilities Track and report on patch compliance and effectiveness, including, sccess rates, failure rates, systems pending patching Produce regular client-facing reports and executive summaries while also highlighting trends, risks, and areas requiring attention or escalation ITIL or service management certification Experience with reporting tools or dashboards (Power BI, Excel, etc.) as well as exposure to security/vulnerability management programs. Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred) Windows and Linux patching concepts, patch lifecycle (assessment, deployment, validation), compliance and vulnerability remediation principles Ability to interpret technical outputs and translate into clear reporting metrics. Strong organizational and coordination skills across multiple stakeholders. Excellent communication skills (client-facing and internal teams) including a high attention to detail with strong follow-through Ability to manage competing priorities in a fast-paced environment and a strong analytical mindset for reporting and trend identification What we’re looking for 3–5+ years in IT operations, service management, or infrastructure coordination Demonstrated experience working in managed services (MSP) or multi-client environments. Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred) …