Patient Access Representative (0.6 Evenings)

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients.  With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care.  Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT Part time position, benefit eligible! Shift hours are 2:30pm to 11:00pm Must be able to work rotating weekends and holidays Must be able to cover Michigan City, IN Emergency room and Chesterton, IN Emergency department. Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. Verbally interview patient and/or family in order to obtain registration information. Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections. Identify co-payment procedures and fiscal procedures related to registration procedures. Complete computer and telephone pre-registrations to maintain patient flow. QUALIFICATIONS Required High School Diploma/GED OR Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Up to 50% JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance…