Patient Accounts Associate

Overview CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified™ company, reinforcing its reputation as an exceptional workplace. CentraState has an employment opportunity available for a Patient Accounts Associate to support the Patient Financial Services department. This role performs clerical duties related to the billing and collection of patient accounts. Responsibilities Submits bills electronically or manually promptly and following proper procedure. Makes correct adjustments to bills per established procedure and contract. Sends 2nd requests or performs telephone follow-up for payment to insurance companies as appropriate. Sends bills to secondary insurance when appropriate. Accurately bills patient for deductibles, co-pays and self-pay. Documents all tasks per established procedure. Keeps accurate records of payments received and credits to correct patients account. Sends adjusted bills with balance due to responsible payor or patient/resident as appropriate, following established procedure. Verifies, batches and posts checks received, following established procedure. Researches checks received with incomplete information and maintains accurate records of unapplied checks. Maintains records of returned checks and redeposit's following established procedure. Balances cash drawer at the end of shift. Ensures appropriate documentation is received for petty cash requests. Investigates and responds to patient billing questions received by mail, phone, or in person in a timely manner. Provides accurate information to patients and/or family members in response to questions or complaints. Documents all patient communications in computer following established procedure. Makes corrections to accounts when appropriate. Maintains accurate records and filing system. Securely stores patient valuables and maintains related records. #ind-cs #li-csta Qualifications High school diploma or equivalent required. One year clerical experience and knowledge of Word and Excel required. Previous experience in medical financial setting with ICD10 and CPT coding preferred. Knowledge of medical terminology. Strong customer service skills. About Us CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is…