Patient Administrator

WHO ARE WE? Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience. ROLE SUMMARY As Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed.  You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our coordinators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust.   They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements. Full training will be provided for this role What we’re offering   25 days annual leave plus bank holidays    £26,500 annual salary A company pension scheme    Opportunities to develop and grow within the business Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme.    An environment where your learning and development is supported through a range of various learning tools and courses.    Working with a friendly multi-disciplinary team passionate about improving the lives of our patients     Free food/snacks trolley Monthly governance day with lunch provided A free 24/7 well-being/counselling/advice service A bright, spacious and modern working environment, built to the highest standards  Cycle to work scheme  Monthly Gift voucher rewards KEY RESPONSIBILITIES To manage the set up and utilisation of clinic diaries. To book patient appointments, ensuring that clinics are full. To make…