Patient Care Coordinator

Status: Full-time, Temporary (Expected Contract End Date: March 31st, 2027) Vacancies : One FTE: 1.0 Schedule: Monday - Friday, 8:30 a.m. - 4:30 p.m. Location: Calgary Zone Salary range: $43,000- $53,000/yr The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network, we work alongside hundreds of family doctors (our members) to support the patient-doctor relationship and provide programs and services at no cost to doctor or patient. As the Patient Care Coordinator (PCC), you’ll support physicians and team members by coordinating patient care to improve overall patient outcomes. You’ll be an integral and active member of the Patient’s Medical Home team, supporting physician members remotely using Electronic Medical Record (EMR) systems and digital health platforms. This role is primarily a work from home position with some occasional in-person work at our Main Office or physician clinics in the Calgary area. Therefore, the successful candidate must be located within Calgary or the surrounding area (e.g., Cochrane, Airdrie, Chestermere, etc.). Responsibilities Support routine panel maintenance and patient validation processes for ongoing panel management, such as confirming primary medical doctor, demographics, and validating patient information while performing outreach to patients. Identify missing vitals, lab results, or screening, referrals to external organizations, etc. Ensure results of recent tests and procedures are available to providers (i.e., information is available on Alberta Netcare). Create and maintain accurate notes about projects such as meeting minutes and ad hoc patient list requests. Reach out to patients identified in projects (e.g., telephone calls, email, text). Support clinicians with scheduling, using Electronic Medical Records (EMRs) and digital health platforms. Coordinate patient care with the appropriate clinicians, including referral processing and ensuring patients are informed about any appointment information required. Provide further instruction or information as required to patients prior to the visit. Coordinate patient care by referral to the medical neighbourhood (i.e., patients identified in a PMH project that require care outside of the Patient’s Medical Home). Requirements Education: A Medical Office Assistant (MOA) certificate or diploma, or a post-secondary diploma or certificate in a related area such as Licensed Practical Nurse, Medical Secretary, or Unit Clerk, is required. Experience: A minimum of two years of experience in the following is required: Strong administrative experience working within an interprofessional care team model. Knowledge and experience with medical records management. Ability to maintain filing systems and basic databases. A minimum of two years of experience in the following is an asset: Previous experience in handling confidential or sensitive…