Patient Coordinator

Title : Patient Coordinator Practice: Midwest Oral Maxillofacial & Implant Surgery Location: Arnold, MO Hours : M, T & Th, F 7:30am -4:00pm. Half Day Wed 7:30am – 12:00pm Position Purpose The Patient & Surgical Coordinator is a key member of the practice team responsible for managing a high volume of patient interactions, phone calls, scheduling, and front-office responsibilities while also supporting the coordination and scheduling of surgical care. This role works closely with patients, providers, and clinical team members to ensure recommended procedures are accurately scheduled and patients understand the administrative and financial requirements associated with their care. The position requires a strong understanding of insurance benefits, deductibles, co-pays, and patient responsibility but does not conduct formal financial consultations or independently develop treatment plans. Essential Functions Patient Coordination & High-Volume Support Manage a high volume of incoming and outgoing patient calls while maintaining a professional and patient-focused experience. Greet patients and assist with check-in and check-out processes. Schedule and confirm consultations, procedures, postoperative visits, and follow-up appointments. Monitor provider schedules, cancellations, and appointment availability to support efficient schedule utilization. Respond to patient questions regarding appointments, practice procedures, insurance requirements, and next steps. Maintain accurate and up-to-date patient information within the electronic health record (EHR) and practice management systems. Coordinate referrals, imaging, diagnostic information, and other required documentation. Verify insurance information and assist with prior authorization requirements. Collect co-pays, deductibles, outstanding balances, and other patient payments as appropriate. Surgical Scheduling & Coordination Schedule surgical procedures based on the treatment and recommendations established by the surgeon. Review scheduling requirements with patients and coordinate appropriate procedure dates and follow-up appointments. Ensure required documentation, imaging, authorizations, and other pre-surgical requirements are completed or coordinated prior to the procedure. Communicate scheduling instructions and administrative next steps to patients. Coordinate with surgeons and clinical team members regarding scheduling needs, changes, or patient-specific requirements. Follow up with patients who have not scheduled recommended procedures and assist with identifying and resolving scheduling or administrative barriers. Maintain accurate documentation of surgical scheduling activity and patient communication. Adjust schedules as appropriate based on provider direction, patient needs, and practice availability. Insurance & Patient Financial Support Demonstrate a working knowledge of insurance benefits, deductibles, co-pays, and patient…