Patient Financial Advocate

1 © Firstsource Solutions Limited | September 8, 2026 About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Patient Financial Advocate Job Type: Full Time Grade: H2 Function/Department: Eligibility Services Reporting to: Manager – Eligibility Services Pay Range: XXXXX Role Description: The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Roles & Responsibilities • Continuously review the hospital census or follow established referral procedures to consistently identify self-pay patients throughout the day. • Screen patients referred to Firstsource for eligibility assistance programs at the State, County, and/or Federal levels. • Initiate the application process at the patient's bedside when feasible. • Identify specific patient needs and assist them in completing enrollment applications for the appropriate assistance agency. • Introduce patients to Firstsource services and inform them of our regular follow-up regarding their progress. • Facilitate the transition, where applicable, for the backend Patient Advocate Specialist to establish a positive rapport with the patient. • Record all patient information on the designated in-house screening sheet. • Document screening results in the onsite tracking tool and the hospital's computer system. • Identify outpatient/ER accounts designated as self-pay from the census or relevant 2 © Firstsource Solutions Limited | September 8, 2026 • Review the system for available information for each outpatient account identified as self-pay. • Conduct face-to-face screenings on-site when possible; attempt to reach patients by telephone if on-site screening is not feasible. • Document outpatient/ER accounts when accepted in the hospital system and the onsite tracking tool. • Perform necessary fieldwork, including patient home visits, to screen for eligibility in State, County, and Federal programs. • Fulfil any other duties as assigned or required by the client contract. Additional Duties and Responsibilities: • Cultivate and maintain positive working relationships with hospital staff at all levels …