Patient Navigator

Are you the go-to person for friends and family when they need someone to listen without judgment? Are you intrigued by how people make life decisions and enjoy getting to know new people? Do you have a clear, warm, and confident voice? Are you passionate about physical and mental health? If you answered "Yes" to these questions, we have the perfect job for you as a Navigator at RightSite Health. Join the RightSite Health Care Team, working alongside ER doctors and other navigators to provide outstanding care and navigation for non-emergent patients who’ve called 911 and don’t need to go to the emergency room. Reporting to the Navigation Manager, the role of the RightSite Health Navigator is to provide patient support and navigation through outbound and inbound video and telephonic communication. The ideal candidate will be able to empathetically work with patients, problem-solve, and handle inquiries. Patient health and satisfaction are at the core of every Navigator’s decisions and behaviors. Because we partner with EMS teams, we provide support from 6:00 am - 10:00 pm CST Monday through Friday. We have three shifts: 5:30 am - 2:00 pm, 9:30 am - 6:00 pm, and 1:30 pm - 10:00 pm. Starting July 1st, we will also be open on weekends, and this role will require weekend availability. RightSite Health offers the brand promise of helping people with non-emergent needs find the best in-network, non-Emergency Room provider. RightSite Health Navigators play a huge role in keeping this promise. The RightSite Health Navigator drives our value proposition of helping people find the right site of care in a timely manner. You will earn great pay and benefits, and of course, we are an equal opportunity employer who values diversity. If you value having a purpose in your work and enjoy the freedom to make decisions that help people, keep reading and contact us to learn more! Responsibilities Coordinate incoming patient episodes to ensure patients are assessed by the RightSite Health ER doctor for non-emergency conditions Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources Accurately document all patient activity using the RightSite Connect EMR system Participate in ongoing RightSite Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback Requirements Skills generally acquired through a combination of higher education and/or social services/medical field experience (4+ years) Experience in case management, social work, health education, or patient navigation is preferred Desire to help people meet needs related to their physical and mental health Demonstrated proficiency in applications (browser-based applications,…