Patient Scheduling Coordinator

Overview Remote Patient Scheduling Coordinator | WORK FROM HOME AFTER TRAINING! Looking for a remote customer service and administrative role with opportunities for growth? Join Texas Physical Therapy Specialists (TexPTS), a member of the Confluent Health family, and help patients navigate their care experience from their very first interaction with our organization. As a Remote Patient Scheduling Coordinator , you’ll combine customer service, scheduling, administrative support, and call center responsibilities to help patients get connected with the care they need. You’ll answer questions, solve problems, coordinate appointments, and work closely with our clinic teams to create a positive patient experience. Healthcare experience is a plus, but not required! We encourage candidates with backgrounds in customer service, call centers, scheduling, reception, hospitality, administrative support, or other service-focused roles to apply. *After completing paid onsite training in Live Oak, TX, you'll transition to working remotely while remaining part of a supportive and collaborative team. ***(Remote Candidates must be local to San Antonio, TX- Live Oak area)*** Job Type: Full Time Pay Rate: ~$17-$18/ HR Flexible 8-hour shifts scheduled between 7:00 AM-7:00 PM Monday-Thursday:/ Friday: 7:00 AM-4:00 PM How TexPTS and Confluent Health Supports You: A focus to create a diverse, equitable, and inclusive workplace culture Generous Paid Time Off Industry-leading Medical, Dental, Vision, LTD insurances 401(k) Employer Matching Family Building and Parental Benefits Responsibilities What You’ll Do: Answer incoming calls and assist patients with scheduling and general questions. Schedule new patient appointments for assigned physical therapy clinics. Provide exceptional customer service and create a positive experience for every patient. Listen to patient needs, identify solutions, and resolve questions or concerns in a timely manner. Coordinate with clinic teams to ensure patients are scheduled appropriately. Accurately enter and update patient information in computer systems. Document calls and patient interactions accurately. Request and upload required documentation into electronic medical record systems. Follow established scheduling procedures and quality standards.Meet individual and team performance goals and participate in training, coaching, and team meetings. Qualifications What Makes You a Great Fit? We’re looking for someone who enjoys helping people, solving problems, and staying organized in a fast-paced environment. You’ll be successful in this role if you have: Exceptional customer service skills and a positive attitude. Strong verbal and written communication skills. Excellent organization and attention to detail. The ability to multitask and manage competing priorities. Strong problem-solving skills and the ability to take initiative. Computer proficiency and the…