Patient Service Representative

Full-Time, Days Pay range: $21.30 - $27.69 Ambulatory Access - Bend, OR ST. CHARLES HEALTH SYSTEM                                                                     JOB DESCRIPTION                                                                                                                                                                                                                                                            TITLE:                                      Ambulatory Access Patient Service Representative     REPORTS TO POSITION:          Ambulatory Access Director or Delegate DEPARTMENT:                          Patient Access Services DATE LAST REVIEWED:           August 2025 OUR VISION:                            Creating America’s healthiest community, together OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value OUR VALUES:                          Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments.  Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical record, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we are providing our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Patient Services Representative (PSR) acts as liaison between patients and the clinical staff by facilitating clerical, reception, scheduling, and registration duties. This role will assist with various operational administrative tasks in support of the clinic operational needs. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Accurately schedules patients based on department scheduling guidelines, maximumizing patient access and provider utilization. Performs full registration at the time of scheduling.  Uses electronic health system to maintain department appointment requests, waitlist and follow up reports. Performs real time eligibility (RTE) for insurance benefits. Uses RTE information gathered from the EHR or payer portals to accurately route scheduling requests or schedule appointments.  Ensures authorization is linked to all appointments at the time of check in.  Reconciles daily schedules with appointment reports. Responsible for addressing registration related work queue items that require resolution prior to encounter closure.  Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out. …