Patient Services Specialist - Medical Center

This job is a full time day opportunity. Job location: 6560 Fannin (on site) *Candidate must be proficient in reading, writing, and speaking Arabic. *Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication *Support Arabic-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey *Coordinate patient appointments, follow-ups, and referrals across departments and services *Foster a positive patient experience by addressing concerns and helping resolve service-related issues *Maintain accurate records and ensure timely updates in electronic health systems *Collaborate with clinical and administrative teams to improve patient flow and satisfaction At Houston Methodist, the Patient Services Specialist position serves as an advanced, high-touch facilitator within Houston Methodist Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across the continuum of care. This position operates beyond intake and transactional coordination, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. The Patient Services Specialist position coordinates patient pathways across the continuum of care by exercising sound judgment within established guidelines. This position proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, and ensures continuity across clinical, operational, and administrative teams. Serving as both patient advocate and operational liaison, the Patient Services Specialist position strengthens communication between patients, providers, guarantors, and internal stakeholders while guiding patients through clinical processes and transitions. This position supports service recovery and escalates complex concerns when appropriate, exercising judgment in determining appropriate actions and escalating only when necessary, with accountability for driving timely and effective resolution of experience-impacting issues. In addition, the Patient Services Specialist position supports relationship management with internal and external stakeholders, contributes to international program coordination and business development efforts, and partners with philanthropy initiatives through the Houston Methodist Foundation to enhance patient experience and organizational impact.

 FLSA STATUS Exempt QUALIFICATIONS EDUCATION Bachelor’s degree or an additional four years of relevant experience (in addition to the minimum experience required below) in lieu of degree EXPERIENCE Five years of experience in a hospital or clinic setting required, preferably within a patient services, care coordination, or patient experience environment KNOWLEDGE AND…