Patient Support Representative - Floater

800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} Overview of the Position: The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic. Education and Experience: • High School Diploma or equivalent required • Two year medical office experience preferred • Two years customer service experience Required Skills / Core Competencies: • Must possess excellent oral and written communication • Must have the ability to collaborate with others to improve the patient experience and address needs • Ability to take initiative and handle various task simultaneously • Knowledge of policies, procedures, regulations, and protocols • Knowledge of data bases (ex: EMR systems) • Bilingual in English/Spanish preferred • Familiar with Medical terminology • Excellent interpersonal skills • Detailed oriented • Compassion for patients • Comfort with diversity • Recognition of different health plans • Professional appearance at all times • Excellent time management skills • Proper telephone etiquette Supervisory Responsibilities : • This position has no direct reports Essential Job Functions: These functions will be performed by the Patient Support Representative and will be the responsibility of the incumbent working with the patients, medical providers, clinical staff and non-clinical staff to ensure excellence in service for the patient. • Greets patient professionally both in person and on the phone • Answers incoming telephone calls and triages quickly and appropriately • Assist patients with completing necessary paperwork • Maintaining information confidentiality at all times • Scheduling of appointments • Comfort patients by anticipating anxieties and effectively answering questions • Keeps clinical team updated on schedule changes and patient arrivals • Ability to interpret, adapt, and apply guidelines and procedures • Required to participate in training opportunities • Helps promote office efficiency • Helps promote/meet practice goals established by leadership • Faxing records/authorizations in a timely manner • Participates in Continuous Quality Improvement activities, to include making…