Payment Operations Associate

Skydo is looking for a Payment Operations Associate- Analysis and Automation with 1-4 years of experience to join us. This role will report to the Payment Operations Lead. What you will do Daily Payment Operations: ● Diligently execute Ops SOPs: payment processing, invoicing, tracking, documentation, and forex conversion operations with different bank partners, ensuring timely payment flow and SLA adherence. ● Manage and resolve operations tickets within defined SLAs with utmost diligence and customer-centricity. ● Coordinate with customer-facing and compliance teams to manage customer escalations and resolve tickets and customer dependencies. Reconciliation and Reporting: ● Maintain and enhance existing SQL dashboards by making modifications as required, and develop new dashboards when needed. ● Support and improve automated reconciliation processes for foreign and Indian banking partners. ● Generate and publish daily reports and keep track of KPIs for all banking partners and customer cohorts. ● Present periodic performance insights and drive accountability through data-driven reporting. Analysis, Strategy and Process Improvement: ● Analyse the transaction data to identify trends, recurring issues and operational risks ● Recommend and implement process improvements and automations to reduce errors and turnaround time You’re a good fit if you have: - 2-4 years of experience in a professional operations environment. - Highly ethical, values-driven, initiative-taking, growth-oriented, and ambitious individual who can thrive in a fast-paced environment - Highly disciplined, punctual and responsible for handling the timely flow of high-value payments - Strong analytical skills, ability to understand and own metrics, deliver and improve operational Performance with internal and external partners; experience in SQL is required - Strong interpersonal skills, good communication skills in English and Hindi - Diligence, process orientation, and understanding of process linkage to KPIs - Experience in handling communications with vendors, partners and customers The mindset we’re seeking: 1. You’re comfortable working with dashboards, reports, and data to track performance and improve day-to-day operations. 2. You enjoy solving operational problems, spotting gaps, and driving processes to closure with minimal supervision.