Payments Onboarding Specialist

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview: The Onboarding Specialist is responsible for the successful onboarding, configuration, and activation of merchants utilizing payment solutions. The role serves as the primary operational contact throughout the implementation lifecycle, ensuring customer requirements are accurately captured, configured, tested, and delivered in accordance with agreed service levels and quality standards. The position requires close collaboration with Commercial, Technical Support, Product, Integrations, Compliance, Risk, and Relationship Management teams to ensure a seamless customer experience and timely go-live of payment acceptance solutions. What you will do: Merchant Onboarding & Implementation Manage end-to-end gateway onboarding projects from handover through production activation. Review customer requirements and onboarding documentation for completeness and accuracy. Coordinate merchant account setup and payment gateway configuration activities. Support testing, validation, and go-live activities. Monitor onboarding progress and ensure delivery against agreed timelines and milestones. Customer & Stakeholder Management Serve as the primary operational contact during onboarding. Communicate onboarding progress, risks, and dependencies to customers and internal stakeholders. Coordinate activities across Sales, Relationship Management, Technical Support, Product, Risk, and Compliance teams. Manage expectations and provide proactive updates throughout the onboarding journey. Gateway Configuration & Product Enablement Configure gateway products and payment acceptance solutions in accordance with customer requirements. Validate setup parameters, payment methods, currencies, and applicable product features. Ensure solutions are configured according to operational and compliance requirements. Support merchants through testing and readiness activities prior to launch. Escalation & Issue Resolution Identify onboarding risks and implementation blockers early. Investigate onboarding issues and coordinate cross-functional resolution activities. Manage onboarding escalations and ensure timely communication with all stakeholders. Perform root cause analysis for onboarding…