Digital Customer Insights & Renewal Intelligence Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action. You will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness. Your Impact Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into clear strengths, risks and recommended actions. Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps. Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs. Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews. Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up. CRM health narratives: Draft and maintain clear health, risk and next-step entries aligned to the review cadence. Data and source management: Extract, reconcile and quality-check information from CRM, BI, usage, support, training, version and survey sources. Cross-functional collaboration: Work with account teams, Customer Success Operations and technical data owners to validate context and recommendations. Documentation and controls: Maintain source links, definitions, standard operating procedures, quality checks, templates and cadence calendars. Automation and enablement: Help translate review and risk-reporting processes into scalable workflows while preserving quality and traceability. What You'll Need Experience: 3–5 years in Customer Success operations, customer-health or renewal analytics, business analytics, data analytics or comparable work. Education: Bachelor’s degree in Engineering, Anal…