Pega Lead System Architect (LSA)

Req ID:   390522   NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US). We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues. Key Responsibilities Technical Leadership & Oversight Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents. Lead a team of support and maintenance engineers, providing architectural governance and code review alignment. Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments. Production Stabilization & Architecture Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues. Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers. Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations. Client & Stakeholder Management Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations. Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability. Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership. DevOps & Release Management Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries. Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment. Required Skills & Qualifications Core Pega & Leadership Experience 10+ years of enterprise IT experience, 5 + years acting as a certified Pega LSA. Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications. Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing. Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server). Modern Pega Architecture (Preferred) Hands-on familiarity with Pega…