Personal Shopper @NET-A-PORTER

PERSONAL SHOPPER - NET A PORTER NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. By anticipating each client’s unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world. NET-A-PORTER are now seeking a talented Personal Shopper to join the team in our New York office. Reporting Into : Head of Personal Shopping Location: Our New York office Working Model : Hybrid, Mon- Thurs in office, Friday remotely Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in 401(k) plan that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Medical, Dental and Vision insurance Commuter benefit and flexible spending A chance to be part of a fun and caring team that supports each other  Here is a breakdown of what you’ll be doing: Profile customers individually based on their shopping pattern  Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements  Represent brand and embody values of NET-A-PORTER Ensure prompt follow up with customers acquired through events and partnerships  Achieve yearly targets and KPIs   Lead team by example through hitting and exceeding sales targets  Be the sales expert within the team   Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas  Offer styling and advice on items  Ensure that sales leads are identified and prioritized by analyzing your customer list  Increase spend of individuals and develop customer loyalty through by understanding their needs  Drive Personal Appointments where possible with clients to develop relationships  Have a cultural awareness for clients based across different regions  Possess a self-driven awareness of fashion industry and brands/product  Feedback any buying patterns to Managers   …