Personal Shopping & (Client Relations) Manager @NET-A-PORTER

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER are now seeking a talented Personal Shopping Manager to join the team. Some of the essentials for you to know are: Location:  Hong Kong Office Reporting into:  Head of Personal Shopping & Client Relations, APAC Besides a competitive salary, we can offer you: Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales MPF plus voluntary contribution from the company Multi-purpose insurance Rental Reimbursement Program Flexible working A chance to be part of a fun and caring team that support each other Here is a breakdown of what you’ll be doing: Sales: Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region Develop an understanding of your customers’ fashion and lifestyle preferences to drive sales, migration and increase loyalty within high value customer segments Identify customers shopping spend and trends season on season, and follow up with the relevant strategy Sustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and support Set challenging but achievable sales targets Ensure all sales opportunities are optimised Devise strategies to support individuals to increase spending of existing clients and build relationships with new ones Write detailed weekly and monthly trade reports that are action led Grow proactive contact programs to reach out and engage with high potential regions and clients – look into how to re-engage disengaged customers Maximising the use of the technology available to meet your sales targets Build influential relationships with Buying & Merchandising teams to maximise commercial potential of customers, and provide regular feedback on customer demand to influence buying decisions. Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper …