Personal Stylist

Lane Crawford is an internationally renowned luxury department store with over 175 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As a Style Advisor your role is to be the main point of contact and source of inspiration for our customer, a master storyteller, introducing them to new brands, key pieces, hot picks and “Only at Lane Crawford” global exclusives.  Job Purpose:  “Provide a personalized styling and consultation service for customers, with and objective to foster customer loyalty, build long term relationships and spending growth.” Key Accountabilities: In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to: Provide a personalized client experience and build strong client relationships Inspire our customers by being their passionate fashion and lifestyle expert, dedicated to delivering an exceptional end to end experience.   Act as an ambassador of LaneCarwford by following Lane Crawford grooming and uniform policy Proactively engage with them to identify their unique needs, using your knowledge in styling and selling to provide them with personalized, cross business unit solutions. Use your Clienteling skills to maintain existing, and grow new client base, building genuine long-lasting relationships. Combine a professional, authentic, and positive approach with enthusiasm for our products and our House Manage your sales and customer database to meet/exceed your individual sales targets and team targets and KPI’s. Sincerity: spontaneity, being attentive and receptive to others; considerate honesty Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence. Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives Empathy: attentiveness and powers of observation, pleasure in customer contact. Exemplary advisory abilities and your unconditional sense of customer service. Knowledgeable on products and their craftsmanship Driven to achieve results within deadline Keep up to date with company news, current market trends and competitors' products/activities Perform day to day retail operations to ensure a world class shopping environment for every customer. Sales & Profit To consistently achieve monthly and annual personal sales targets set by the company, with the drive to exceed the targets. To proactively recruit new walk-in customers and cultivate the customers to become regular customers with the ultimate goal to increase sales. To proactively client existing customers, finding opportunities to increase number of visits and spend ($ per transaction) Customer Service and Relationship Management To consistently manage a portfolio of VIP customers and continue to grow the network to meet with the company's business objective - to generate…