Pest Control Technician (Austin)

Apply Description Summary The Technician is responsible for delivering consistent, high-quality pest control services while maximizing route efficiency, production, and customer retention. This role functions as the primary owner of the customer experience in the field, ensuring services are executed correctly, efficiently, and in alignment with company standards. A key priority for this role is executing service with precision, minimizing callbacks and missed stops, and building long-term customer relationships through quality and trust. Key Roles & Responsibilities: Include but are not limited to the following, as additional duties and responsibilities may be assigned. Route Completion & Efficiency Complete assigned route daily Minimize missed stops and reschedules Maintain efficient routing and time management Ensure all scheduled services are completed or properly resolved Communicate with support staff to update account information when needed to improve completion rate Service Quality & Delivery Perform treatments according to label, company standards, and defined scope Ensure all work meets quality expectations before leaving the site Maintain clean, professional work areas including vehicle and job sites Customer Experience Educate customers on pest issues, treatments, and prevention Build trust and long-term customer relationships Resolve customer concerns in the field whenever possible Deliver service with a focus on retention and customer satisfaction Production Performance Achieve daily and weekly production targets Identify and execute appropriate upsell opportunities Maximize productivity while maintaining service quality Compliance & Safety Adhere to all pesticide label requirements and safety standards Maintain licensing and regulatory compliance (TDA) Follow all company safety protocols and procedures Documentation & Communication Complete all service records accurately and in real time Document service details, findings, and recommendations Escalate issues, damages, or unresolved concerns immediately Equipment & Vehicle Management Maintain clean, stocked, and operational vehicle and equipment Perform daily readiness and safety checks Ensure all tools and materials are available for scheduled work Operational Scorecard (Success in This Role - KPIs) Performance in this role will be evaluated through operational and financial metrics including: Route Completion Production per Day Callbacks Missed Stops Technician leads Customer Retention Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education & Experience Highschool diploma or GED required. At least 6 months of experience in a customer-facing or service-related role preferred. Required Skills &…