Pharmacovigilance Client Account Manager, Client Services

For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Pharmacovigilance (PV) Client Account Manager, Client Services is responsible for proactively forging and managing excellent working relationships with clients in support of PV and Medical Information (MI) services. This includes effectively onboarding new clients and managing existing client contracts to ensure ProPharma is providing required services and setting up necessary and appropriate processes for new client contracts. Essential Functions: Manages designated ProPharma clients and their expectations in a proactive and professional manner. Ensures client contracted services are delivered, maintained and within the scope of the contract. Ensures the potential for expanded contract services is realized. Supports the onboarding of new client contract services. Effectively manages and supports client expectations of services and lead regular client meetings during set up. Supports the extension of designated client services as delegated by management. Develops and maintains client Working Practices and other supporting documentation as required. Forges excellent working relationships with clients via regular open and honest client meetings and communications. Facilitates client discussions on issues or potential improvements with ProPharma including best practices and process efficiencies. Responds to client emails and other communications in a timely and professional manner. Arranges and hosts client visits at ProPharma’s offices, as necessary Ensures client invoicing is reflective of services. Development and delivery of client business review meetings. Ensures compliance with the specific Working Practices which have been agreed with designated clients. Prepares for and attends client audits as delegated by management. Necessary Skills & Abilities: Able to liaise efficiently with client companies to ensure client satisfaction with ProPharma services. Able to work within a team in an open and professional manner. Able to liaise efficiently with internal departments to facilitate delivery of client services. Excellent written and oral communication skills. Computer literacy. Sound planning, prioritizing and organizational skills. Accuracy and attention to detail. Work in a professional manner always, with…