Pharmacy Client Care Coordinator

Job Description Position Summary: This position supports the daily operations of the Veterinary Pharmacy by providing a welcoming and efficient client experience, coordinating prescription pickup and payment, and facilitating communication between the pharmacy, front desk, and clinical teams. Key responsibilities include assisting clients at the pharmacy window, processing payments, monitoring prescription status, answering general pharmacy questions, entering patient and client information, and supporting medical record and financial services workflows by checking out in patient hospital clients to streamline steps for clients. The position serves as an important point of coordination to help ensure clients receive timely, accurate, and positive service and experiences throughout the prescription pickup and checkout process from in hospital visits, refills, or our mail out option. Full Consideration Date: Friday, October 23, 2026, 11:59pm (MT). Open until filled. Description of the Work Unit:   At the CSU Veterinary Health System (VHS) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians. We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely. Essential Job Duties: Provide primary coverage for the pharmacy client payment window and process client payment transactions, including collecting payment for prescriptions, OTC items, open or outstanding invoices, and other pharmacy-related charges. Assist with over-the-phone payments for compounded and shipped medications as needed. Coordinate prescription workflow and client pickup, including monitoring prescription status, locating completed prescriptions, and tracking prescriptions for clients waiting in the hospital. Provide pharmacy client service, answering general pharmacy questions and facilitating communication between clients, pharmacy staff, and hospital teams. Maintain pharmacy records and documentation, including organizing prescription hard copies and entering new patients and clients into the pharmacy system. Support medical record and financial services workflows by reviewing medical record status, closing eligible medical records, documenting pending treatments, and communicating outstanding issues to appropriate staff and/or managers. Monitor pharmacy and front-desk communication channels and respond to or appropriately route requests requiring pharmacy follow-up. Other replated duties as assigned.  Conditions of Employment: Pre-employment Criminal Background Check (required for new…