Analyst I, Service Contracts

Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. ...to improve the lives of others. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. ...to build a promising future. Responsibilities We currently have a great opportunity available for a Service Contracts Analyst I. The Service Contracts Analyst I manage portfolio of service contracts and software maintenance agreements throughout instrument and customer lifecycle. Essential Duties and Responsibilities: Manage portfolio of service contracts and software maintenance agreements throughout instrument and customer lifecycle. Set up new warranty contracts in Metrix upon instrument ICN. Generate service renewal contracts, reviewing terms of new contract against master or original sale contract. Validate data, pricing and commencement dates. Enter new contract data and set up instrument records into internal systems according to contract terms and internal processes. Coordinate with sales and service personnel to ensure customer receives contract matching the appropriate service level. Follow up with customers to ensure receipt of renewal notification quote. Track contract at various milestones throughout contract renewal process to ensure contract is returned before commencement date. Obtain data from customer for reasons for non-renewal. Ensure returned contracts have appropriate PO or other documentation necessary for internal processing and invoicing. Track updates in systems. Ensure internal systems are updated and renewals activated with 24 hours of received contract. Work with order entry personnel to understand any contract exceptions or special handling of service contract. Review T&M invoice issues for potential contract sale to customers. Cancel or reschedule any PMs to align with contract coverage dates. Prepare any PM RIDs necessary to get the customer back on contract. Prepare and oversee credits regarding T&M billing for instruments covered under contracts. Prepare and maintain service contract tracking reports and other KPIs requested. Assist in negotiating service contract language changes requested by customers. Handle equipment moves and contract termination updates in Metrix, ensuring the database is timely and accurate. Provide internal support for…