Platform Assistant / Train Dispatcher

A great opportunity to join Euston as a Dispatcher. Your role is key in delivering great customer service to our passengers. Based at Euston station, you will be responsible for the safe dispatch of trains from the platform, be the face of London Northwestern Railway in dealing with customer travel queries, provide station announcements and ensure the station is clean, tidy and safe.. Working shift patterns which will include earlies, lates, nights and weekends Safely dispatching trains from the station platform – following strict safety guidelines Using the customer information system to announce train arrivals and departures Keeping a record of delays, train re-platforming and other events that could affect the train running plan Handling difficult situations in a calm, customer focussed manner Conducting security checks along with health and safety checks Providing assistance to passengers with disabilities – where required Customer focussed – being presentable, approachable and proactive Comfortable managing conflict - remaining calm in difficult situations Great communication skills – able to flex your style to the audience Having flexibility – both with your hours of work and approach to work Stay calm under pressure – able to handle conflict Be able to make decisions - based on the situation at the time Have good IT skills, along with a good level of maths and English Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running For safety reasons, you need to be aged 18 or older To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.