Platform Operations Engineer

Platform Operations Engineer Role Summary We are looking for a Platform Operations Engineer to join our DevOps/SRE organization and provide first-line operational support for our SaaS platform. This role is focused on the day-to-day operation of our production and delivery environments: monitoring systems, responding to alerts, performing deployments and builds, handling incoming operational requests, and providing initial troubleshooting and escalation during incidents. Candidates must have hands-on experience working with Linux and Kubernetes and should have practical familiarity with most of the following. The goal of this role is to provide reliable operational coverage while allowing senior DevOps/SRE engineers to focus on infrastructure, reliability, automation, and longer-term engineering projects. We are building this function around a follow-the-sun operational model, initially with coverage in India and Europe. Engineers will work scheduled shifts designed to provide coverage across regions. Some flexibility in working hours may be required based on operational needs, incidents, and on-call responsibilities. This is also intended to be a growth role. Over time, successful engineers will take on deeper infrastructure, automation, reliability, and SRE responsibilities. Responsibilities Monitor production and SaaS environments and proactively identify potential issues. Respond to monitoring alerts and perform initial investigation and remediation. Perform routine application and platform deployments using established processes and tooling. Create, trigger, and monitor software builds and release workflows. Handle incoming operational requests from engineering and other internal teams. Acknowledge and take ownership of requests until they are resolved or successfully handed off to the appropriate team. Follow documented procedures and runbooks for common operational tasks and incidents. Perform first-line troubleshooting of production issues using logs, metrics, Kubernetes tooling, and other available diagnostic information. Escalate complex incidents to senior DevOps/SRE or Development engineers when appropriate. Initiate incident or war-room coordination when necessary and ensure the appropriate technical teams are engaged. Perform known and approved production remediation steps, such as restarting or scaling workloads, when appropriate. Participate in follow-the-sun operational coverage and provide clear handoffs for active incidents, deployments, and unresolved requests. Participate in an on-call rotation. Help create, maintain, and improve operational documentation and runbooks as procedures and recurring issues are identified. Technical Background Candidates should have working familiarity with most of the following. Deep expertise is not required, but candidates should understand the fundamentals and be comfortable working with these technologies: Linux Kubernetes Helm Git …