Practice Lead - Gastroenterology (Medical Center)

At Houston Methodist, the Practice Lead position is responsible for coordinating the daily functions and operations of the department/practice to include first-level escalation and direction of assigned support employees in the department/practice. In partnership with management, this position will ensure the department/practice is followed according to established standard operating procedures which includes ensuring all members of the team are providing unparalleled patient care and customer service in a timely, professional and safe manner. This position designs and monitors the workflow of the office/department to create the best environment for patients, providers, staff and management. In addition to performing the duties of the other office staff/representatives as needed, the Practice Lead position will provide necessary and ongoing training to staff to encourage productivity and support providers in delivering excellent patient care.

 FLSA STATUS Exempt QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Associates degree preferred EXPERIENCE Five years of health care or clerical support experience, preferably in a provider practice SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Conducts self in a professional manner at all times Strong analytical skills Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment Well-developed skills using independent judgment Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities Ability to work with peers in a team situation Very strong organization skills and detail-oriented nature Ability to manage resources and coordinate across areas and cross-functionally Professional handling of exposure to confidential/sensitive information Proficient in computer skills for documentation Electronic Medical Record system proficient ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Coordinates the daily department/practice operations, partnering with management, for providers and associated extenders, including patient appointments and/or surgical scheduling, and physician scheduling as needed. Ensures staff communicate professionally and…