Practice Manager

The Practice Manager is accountable for ensuring that daily practice operations run smoothly, efficiently, and in alignment with the company's mission of delivering superior patient care and service. The Practice Manager will oversee all teams, support the maintenance of facilities and equipment, support business development, and ensure compliance with dental regulations and internal SOPs, Procedures and Policies. Key Responsibilities: Multi-Site Oversight: Manage daily operations across all three dental branches (Chaguanas, San Fernando, Maraval) and the Spa to ensure consistent quality standards, service delivery, and operational efficiency. Leadership & Stuff Supervision: Supervise and support clinic supervisors, spa personnel, and frontline team members. Conduct performance evaluations, training plans, and disciplinary actions in alignment with HR policies. Employee Appraisals & Probation Management: Conduct and ensure timely performance appraisals for all staff. Monitor probation periods, conduct formal evaluations, provide feedback, and make retention recommendations. Maintain documentation of all reviews and outcomes. Conflict Resolution & Disciplinary Action: Investigate employee complaints, interpersonal conflicts, or breaches of protocol. Maintain fairness and confidentiality in all investigations. Document findings, issue written warnings when necessary, and recommend further disciplinary action per HR policy. Clinical Coordination: Assist Clinic Coordinator in ensuring successful workflows between dental assistants, and associate dentists as well as the principal dentist who perform specialized procedures (Invisalign, implants, bridges, dentures). Ensure optimal chair-time utilization and schedule coordination. Lab & Vendor Management Oversight: Manage communication and service levels with the external dental lab (for crowns, dentures, bridges, etc.), ensuring timely delivery and quality assurance. Facility Management Oversight: Ensure the physical infrastructure of all locations is safe, clean, and functional. Oversee maintenance logs, repairs, and follow up on timely resolution of facility issues. Equipment Oversight: Oversee repairs and maintenance requirements for all dental, sterilization, and spa equipment. Ensure Clinic Coordinator monitors working conditions of autoclaves, dental chairs, suction units, compressors, and IT hardware. Compliance & Regulatory Oversight: Maintain compliance with OSHA, infection control protocols, radiology safety, medical waste disposal regulations, and Ministry of Health guidelines. Front Office Operations Oversight: Oversee the effectiveness and professionalism of the front desk, including patient check-in/out, call handling, appointment scheduling, recall systems, and data entry in Eaglesoft. Customer Service Excellence: Champion a culture of excellent patient care and service delivery. Resolve escalated patient complaints and follow up to closure. Review patient feedback and take corrective…