Principal Engineer - Network

Requisition Number: 105454   Principal Engineer-Network Location:  The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune Shift : US Aligned hours-night shift. Insight at a Glance 14,000+ engaged teammates globally $8.2 billion in revenue in 2025 Certified as a Great Place to work in 9 Countries in 2025 Fortune 500 Company (No. 447) in 2025 Received 25+ industry and partner awards in the past year Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator  with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.   Job Summary Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems. Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation. Roles and Responsibilities Serve as a senior technical escalation resource to junior teammates. Follows and reviews processes and procedures.  Identify and correct gaps, recommend corrections.  Fulfill technical engineering role as client and business needs demand. Mentor and coach engineering and technical level resources. Helps to develop service catalog.  Conducts and presents knowledge transfer on regular cadence. Provides technical resolution or request fulfillment of assigned tickets.   Drives problem management to reduce incident volumes due to recurrent issues.  Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts.  Makes recommendations for client-specific technology improvements, and reports on lifecycle and system health of devices in a client environment. Lead problem identification and management efforts including root cause analysis, known error records, etc, and is a member of an on-call rotation. Adheres to service-wide SLAs and is subject to an on-call rotation. Key Technical Skills Bachelor’s degree or higher, focusing on IT, Network Engineering, or other related studies. Seven or more years of demonstrated experience providing technical support for common enterprise networking vendors to include, but not limited to:  Cisco, Juniper, Palo Alto, Fprtinet, Aruba, F5.   Supporting technologies including, but not limited to:  routing, switching, firewalls, wireless access, VPN, SDWan, and MPLS. SME-level understanding and capability within Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco…