Principal Site Reliability Engineer (Kubernetes Required) - Hybrid

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.   At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.   About the Role   We are looking for a skilled and motivated Principal Site Reliability Engineer to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices.  Key Responsibilities   Monitor, maintain, and improve the reliability and availability of production systems  Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence  Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)  Collaborate with development teams to build reliability into services from the ground up  Design and implement automation to reduce toil and improve operational efficiency  Participate in an on-call rotation to support critical systems  Contribute to capacity planning and performance optimization efforts  Document systems, processes, and runbooks to support the wider team  Minimum Experience: 8+ years’ experience ensuring the reliability, scalability, and performance of our systems and services Required Technical Skills   Kubernetes (Required)   Hands-on experience deploying, managing, and troubleshooting workloads in Kubernetes  Strong understanding of core Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, and Ingress  Experience with Kubernetes cluster management and administration  Familiarity with Helm for application packaging and deployment  Understanding of Kubernetes networking, storage, and security best practices  Additional Technical Skills   Cloud Platforms: (e.g. AWS, GCP, Azure)   CI/CD Tooling: (e.g. GitHub Actions, ArgoCD, Harness)   Monitoring & Observability: (e.g. Prometheus, Grafana, Coralogix, OpenTelemetry)   Infrastructure as Code: (e.g. Terraform, Pulumi)   Config Management : (e.g. Ansible, Puppet, Chef)   Programming/Scripting: (e.g. Python, Go, Bash)   Soft Skills & General Requirements   Strong problem-solving and analytical skills with a methodical approach to troubleshooting  Excellent communication skills with the ability to collaborate across technical and non-technical teams  A proactive mindset with a focus on automation and continuous improvement  Ability to work…