Process Lead - OTC

About Metayb Metayb is a digital transformation company on a mission to transform seamlessly by empowering organisations to navigate the vast landscape of the digital-first era. We have grown into a close-knit family of 500+ employees , each possessing rich field expertise. Metayb focuses on fostering seamless customer experiences, enhancing operational efficiency, and deriving actionable insights. Our key areas of expertise lie in Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Dashboarding, Visualization, Finance, and Supply Chain Services . We strongly aspire to venture into IoT, AI/ML, and Virtual Reality . Role Overview We are looking for an experienced Process Lead – OTC (Order-to-Cash) to manage and oversee end-to-end Order-to-Cash operations , including Sales Order Creation, Order Management, Billing, Collections, Credit Management, Cash Application, and Customer Account Management . The role will focus on operational excellence, SLA and KPI management, customer experience, cash-flow performance, team handling , and continuous process improvement. The ideal candidate should have strong OTC expertise, hands-on SAP experience, and proven experience in managing teams and multiple stakeholders. Location: Chennai Working Days: Monday to Saturday Shift: 2:30 PM – 11:30 PM IST Saturday: Work from Home Key Responsibilities 🔹 OTC Operations Lead end-to-end Order-to-Cash operations , including SO Creation, Order Management, Billing, Credit Management, Collections, Cash Application, and Customer Account Management . Ensure timely and accurate Sales Order creation and processing in SAP. Oversee billing and invoicing activities , ensuring accuracy and timely completion. Monitor Credit Management activities, credit limits, blocked orders, and customer account risks. Lead Collections and Accounts Receivable activities to support timely customer payments and cash-flow objectives. Oversee Cash Application , including payment allocation, unapplied cash, and payment discrepancies. Monitor customer accounts, outstanding balances, ageing, disputes, and escalations. Ensure achievement of SLAs, KPIs, quality, productivity, and turnaround-time targets . Identify operational issues and ensure timely resolution while maintaining strong process controls. 🔹 Team Handling & Leadership Lead, manage, and develop the OTC team to achieve operational and business objectives. Handle team allocation, workload management, performance monitoring, and day-to-day team operations . Provide coaching, mentoring, and regular feedback to team members. Identify training and development needs and support team capability building. Manage team-level escalations and ensure timely resolution of operational issues. Build a collaborative, accountable, and customer-focused team environment. 🔹 Stakeholder Management Act as a key point of contact for OTC operations, customer queries, and escalations . Build strong…